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Communicating in the Workplace (Module 1) (VHS)
[275-M01]

Introduces the communication process model and examines the importance of effective communication. Examines strategies for overcoming common barriers to effective communication. Shows examples from a resort hotel and a furniture store. This module includes a 128-page instructor's guide and a 119-page student worktext. Video A (15:27), Video B (9:53)

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